Inspection & Claim Window
Inspect every order within 3 days of delivery — this is the claim window for all quality and transit issues, matching our terms of service.
What Is Covered
- Manufacturing defects — confirmed against our QC standard and replaced in your next shipment at no charge, or issued as a credit note.
- Transit damage — file with photos within 3 days; confirmed cases are replaced in your next order.
- Shortage or wrong items — reported within 3 days with photos of the goods and packing list; we ship the difference with your next order or refund the difference to your T/T account.
How to File a Claim
Email [email protected] or WhatsApp +86 180 9363 3327 with your order number, photos or video of the issue, and the carton shipping label. We confirm the outcome within 2 business days.
What Is Not Covered
- Change-of-mind returns — catalogue cases ordered in error are not returnable for preference.
- Custom, printed or OEM orders once production has started.
- Issues reported after the 3-day inspection window.
- Import duties, taxes and clearance charges under DAP terms — payable by the buyer at destination.
Confirmed defective goods do not need to be shipped back unless we request samples for factory analysis. Replacements ride with your next order; credits apply to your next invoice.