We stand behind every order. If something isn’t right, tell us — we’ll make it right. Replacement first, and a refund if a replacement doesn’t solve it.

Our Promise — The Short Version

Quality issue or wrong item?We replace it free — and you don’t have to ship the faulty goods back first.
Damaged or missing?We reship or refund — your choice.
Not happy with the quality?We replace first; if the replacement still doesn’t solve it, we refund.
One simple rule:tell us within 30 days of delivery with a photo, and we’ll take it from there.

1. Inspection Window

Please check your goods when they arrive. You have 30 days from delivery to raise any quality, shortage or transit-damage issue. Flagging it early helps us claim against the courier on your behalf, but the full 30-day window is yours either way.

2. What We Cover

IssueWhat we do
Manufacturing defect (confirmed by QC)Free replacement, shipped with your next order — or a credit note if you prefer
Wrong model or wrong colour shippedWe ship the correct goods, or refund the difference to your T/T account
Damage in transitFree replacement once photos confirm the damage
Short shipmentWe ship the balance, or refund the shortage by T/T
Colour or finish clearly different from the approved sampleRe-make the batch, or a full credit — your choice

3. 12-Month Quality Warranty

Every case carries a 12-month warranty against manufacturing defects — material, structure, fit and finish. If a case cracks, peels or comes apart in normal use, contact us and we’ll replace it.

4. How to File a Claim — Takes Two Minutes

01Message us on WhatsApp or email [email protected].
02Send your order number plus a photo or a short video of the issue.
03We assess and confirm the solution within 1 business day.
04Your replacement ships with the next order — or separately if you need it sooner. Credits apply to your next invoice.

5. Refunds

If a replacement isn’t the right fix, we refund by T/T to your original account — normally within 5–7 business days of approval. Remittance charges are on us when the issue is ours. If it’s easier for you, an approved refund can also be turned into a credit note against your next purchase.

6. What Isn’t Covered

  • Normal wear and tear, and the natural yellowing that clear cases develop over time.
  • Damage from drops, heat, chemicals or misuse.
  • Custom, printed or OEM orders made to your artwork — once production has started these can’t be cancelled or returned for a change of preference, though the 12-month quality warranty still applies.
  • Import duties, taxes and clearance charges under DAP terms — payable by the buyer at destination.

7. Custom & Bulk Orders

Custom printing, branded packaging and OEM orders get a dedicated after-sales contact and can be covered by extended warranty terms tailored to your order. Just ask your account manager.

Something that doesn’t fit the boxes above, or a situation we haven’t covered? Talk to us. We’d rather solve it with you than argue about it.